Support

Frequently Asked Questions

What does Palettra do?

Palettra helps you turn raw scientific charts into clean, publication-ready figures. Import a chart, preview refined color palettes and styles in real time, fine-tune the details, then export a high-resolution figure for papers, talks, and posters.

Does Palettra need an internet connection?

No. Palettra runs entirely on your Mac and works fully offline. Your files never leave your device.

What can I import and export?

Import your existing chart images and export high-fidelity figures at the resolution, dimensions, and format you choose. You decide where the exported file is saved.

How does pricing work?

Palettra offers monthly and yearly subscriptions, as well as a one-time lifetime purchase. All purchases are handled through the App Store.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID in the App Store or System Settings. You can view, change, or cancel your subscription there at any time.

Contact Us

Have a question that isn’t answered here, or found a bug? Email us and we’ll get back to you as soon as we can. Email: support@xinyanstudio.top